How Unit21 Is Being Utilized
When asked how their team has changed since Flutterwave began using Unit21, Mo reflected on their previous process of manual monitoring and reporting.
“First, we looked at how data was generated and we looked at the reports from the rules manually. Once we were confident in the quality of the rules, we then moved into making more decisions. Now, there's an automated system in place to help us make those decisions based on the rules. We don't need somebody to manually go in and analyze everything so now we can focus on other more important activities.”
And when questioned about the ROI of a tool like Unit21, Mo laughed and said, “It's definitely worth the investment. Having a solution like Unit21 literally helps us sleep at night because now, we don't have to have somebody up all night manually tracking and blocking stuff.”
Again, before Unit21, there was always someone who was constantly looking at transactions and pulling reports on a regular basis. Whereas with Unit21, those decisions are made instantly, which has been massively impactful for our productivity.”
Driving Impact for Flutterwave: Final Thoughts
Flutterwave is a great example of an exciting, up-and-coming company that outgrew its legacy risk and compliance operations process, and made the right choice by moving from manual monitoring and reporting to a more scalable solution.
Since beginning with Unit21, the Flutterwave team achieved a false-positive rate of 14% (where the industry standard is 95%) for alerts dispositioned through the system.
“One of the main benefits of Unit21 is that you can choose certain rules to trigger automated decisioning, which enable the team to concentrate on other manual alert rule reviews.”
Instead of spending countless hours tracking and compiling data after-the-fact, or investing in an internally developed system that would require engineering bandwidth to make any updates, Mo opted for a flexible, easy-to-use solution that everyone on his team could understand and utilize to identify suspicious merchants.
“One of the key things about Unit21, for me, is how intuitive it is to play around with. I don't need to go and read a massive manual to understand it. I can pop in, take a look, and tell you exactly what is going on.”
We are proud to have Flutterwave as a customer and are thrilled to help growing businesses transition from manual risk and compliance operations strategies. If you are interested in trying out Unit21, schedule a demo to see it in action today.
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