THE PROBLEM
When Paulo joined Metal Pay, the company was already finalizing its contract with Unit21. However, prior to implementing Unit21’s Transaction Monitoring and Case Management software, Metal Pay was using an internally built system, which was difficult to update and costly to maintain.
When referring to internally developed systems like the one that Metal Pay had in place before moving to Unit21, Paulo noted that “if it’s not developed in a scalable way, it can be a bottleneck for both the compliance team and dev team. Having a quality case management system improves a compliance team’s organization and time management, which are critical for time-sensitive reporting obligations.”
The decision to move away from an in-house system to a software platform like Unit21 was an easy one, and choosing Unit21 as their risk and compliance operations solution was also a bit of a no-brainer. When asked about which other vendors they considered, Paulo mentioned that Unit21 was already being utilized for a different Metal Pay product.
Given that everything was working well for that team, they decided to keep working with Unit 21 instead of vetting other options.
TLDR: Problems
- Transition from Costly Internal System
- Scalable Case Management for Compliance
WHY UNIT21
Ultimately, they chose Unit21 because they were able to see first-hand how the product is constantly improving and how intent the Unit21 team is to listen to customer needs and address their pain points. They recognized that Unit21 continuously incorporates customer feedback and ideas, and this was a key selling point for them.
TLDR: Why Unit21
- Continuous Product Improvement
- Customer Feedback Integration
