Solving for Scale: Modernizing AML for 50 Million Global Customers
As the largest payment processor for SMBs, Intuit faced increasingly complex risk vectors across its 50 million clients. Their existing search for a transaction monitoring and case management solution was hindered by "blackbox" systems that lacked the flexibility to capture Intuit-specific attack patterns. Most vendors required expensive professional services for any level of customization, forcing Intuit to choose between rigid third-party software or a costly, time-consuming internal build. They needed a system that could automate manual data aggregation while remaining intuitive enough for non-technical investigators to operate.
- Complex Risk Vectors: Managing diverse risk for 50M+ customers, from local salons to tech startups.
- Rigid Vendor Solutions: Traditional "blackbox" scores failed to capture Intuit’s specific business patterns.
- Operational Friction: Highly manual data aggregation and report generation were draining investigator resources.
- The "Build vs. Buy" Dilemma: Internal builds were too resource-intensive, while external vendors lacked necessary configurability.
A Flexible, No-Code Engine to Operationalize Financial Crime Detection
Intuit selected Unit21 for its unique combination of machine intelligence and "no-code" explainability. Unlike competitors, Unit21’s modeling engine allowed Intuit to codify complex logic and specific workflows without engineering support. The platform’s seamless integration meant investigators no longer had to toggle between Unit21 and internal admin systems. By choosing Unit21, Intuit gained a customizable case management tool that automated repetitive tasks—such as pre-populating SAR filings—while remaining flexible enough to adapt to evolving money laundering tactics.
- No-Code Flexibility: Enables non-technical staff to create, test, and deploy complex monitoring logic.
- Seamless Integration: Eliminated the need for investigators to work across multiple fragmented internal systems.
- Extreme Configurability: Provided the benefits of a "built" internal tool with the speed and support of a "bought" solution.
- Automated Workflows: Built-in automation for data enrichment and case management reduces the manual burden on the Legal and Compliance teams.
“We looked at a lot of software vendors. There isn't another product that competes with Unit21. The flexibility and automation of the Unit21 platform renders completely new ways for solving problems at scale.”
Compliance as a Growth Lever: Driving 65% Faster Investigations at Scale
The deployment of Unit21 has transformed Intuit’s compliance operations into a scalable growth engine. The most significant impact was a 65% reduction in investigation alert time, driven by features that automate the "muscle" of the investigation. Specifically, the automated SAR filing system pre-populates information from cases, saving thousands of hours of manual work—an efficiency gain amounting to millions of dollars at scale. This allows Intuit to maintain its mission of innovation and world-class service while ensuring robust AML compliance across its vast global platform.
- Massive Efficiency Gains: Achieved a 65% reduction in time spent on alert investigations.
- Operational Savings: Automated SAR filing and data pre-population save hours of work per case, totaling millions in value at scale.
- Rapid Deployment: Saved months of engineering effort through easy integration and intuitive platform design.
- Future-Proof Compliance: Intuit can now adapt to shifting financial crime landscapes without needing additional code or professional services.
“Unit21's platform is actually built with the customer in mind. We easily saved months of engineering effort if we built this on our own. The case for 'buy' has never been more straightforward.”