Uphold Sees 44% Faster Reviews With Alerts, Cases & Filing Unified in One Platform 

Since implementing Unit21, Uphold has transformed the way its compliance team operates by reducing manual effort, improving alert accuracy, and positioning the organization for future automation, scale, and growth.
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Median alert review time has dropped by 44% thanks to a pilot of Unit21’s AI Agent, which helps analysts process alerts faster and more consistently. Soon manual FINTRAC STR preparation that took up to a week is now predicted to take less than 30 minutes.
Perhaps most importantly, all of this progress has come without additional engineering effort. Analysts now control their workflows and manage filings directly, empowering the compliance team to stay nimble and proactive.
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“What I love,” says Frank, “is that we can now take an alert, turn it into a case, and then a SAR, and file it directly to FinCEN all within one platform. It’s an A-to-Z solution that saves time, avoids errors, and tells a great story to our regulators.”
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With automation laying the foundation, Uphold’s next chapter is AI-driven. The team’s vision is to make 80% of low-risk reviews disappear entirely, allowing investigators to focus on strategic cases.
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“Unit21 is taking processes that used to burn multiple analyst-days per filing and shrinking them to minutes,” Frank adds. “The destination is a single platform where compliance work is smarter, faster, and far more efficient.”