Within months of adopting Unit21, MoonPay consolidated most FIU case work, alert intake, and investigative review into a single operational system, dramatically improving speed, consistency, and visibility across global teams. Investigations now move faster with full context in one place, even as alert volumes fluctuate and risk profiles evolve.
Unit21 also gives MoonPay full ownership over how compliance work scales. Teams can quickly adapt queues, workflows, and review paths without engineering support, reducing training overhead and minimizing procedural drift as new typologies and regulatory requirements emerge. This flexibility enables MoonPay to maintain a consistent, risk-based approach while expanding globally.
Looking ahead, MoonPay is further reducing operational overhead by deploying Unit21’s AI Agents within AML case-management workflows. With planned Chainalysis-specific AI tasks, blockchain intelligence will be automatically retrieved and contextualized during investigations, extending the existing integration and allowing analysts to focus on judgment rather than manual work.“Unit21 has allowed us to centralize our work, adapt quickly as risk changes, and stay consistent as we scale,” says Brian Higdon, Senior Director of Financial Crime Compliance and Technology. “Now we’re starting to layer in AI to remove even more manual effort so our teams can focus on the risk that actually matters.”
Unit21 has also streamlined MoonPay’s approach to global regulatory reporting. Investigations, documentation, and SAR filings can be completed directly within the platform for jurisdictions such as the U.S. and Canada, with expanding coverage across Europe under frameworks like MiCA.
“Before Unit21, filing SARs meant exporting work, re-entering data into regulator web portals, and often spending a significant amount of time per case on manual steps or data entry,” says Higdon. “Now we investigate and file directly in the same system. What used to slow the team down now takes minutes—and that time savings compounds at scale. It’s allowed us to avoid unnecessary headcount and to stay laser-focused on true financial crime.”
MoonPay is also actively testing Unit21’s native AI to reduce the manual effort of day-to-day alert reviews. Because AI is built directly into the platform—not bolted on—MoonPay is testing the ability to safely automate repetitive investigative tasks such as aggregating customer data, analyzing transaction context, and performing external research without introducing governance or data-movement risk. MoonPay envisions AI to function as “muscle” rather than decision-making, removing low-value steps while preserving human judgment where it matters most.
Together, Unit21 and Chainalysis have enabled MoonPay to build a compliance operation that is efficient today and designed to scale responsibly—supporting global expansion while reinforcing compliance as a true lever for growth.