THE RESULTS
Redefining The Analyst Role By Drastically Reducing False Positives and Automating Alerts Reviewed
Since adopting Unit21, Nexo has transformed its compliance operations from a fragmented, manual framework into a unified, intelligence-driven system capable of scaling with the company’s rapid global growth. The most immediate and measurable impact has been a dramatic reduction in false positives—over 93% fewer false positives compared to their previous in-house transaction monitoring system. This shift has freed analysts to focus on genuine risk, significantly improving efficiency and investigative depth across all AML workflows.
The team also reports a major improvement in investigative speed and decision-making. With Unit21’s enhanced Network Analysis tools and AI Agents assisting in alert investigations, Nexo’s analysts can now resolve complex crypto transactions faster and with greater clarity. What once required multiple systems and manual data gathering is now streamlined within a single interface, where related entities, addresses, and behaviors are automatically mapped for immediate context.
The introduction of AI Agents has redefined the role of the analyst entirely. By automating alert narratives and dispositions, Unit21’s AI Agents have enabled Nexo to achieve 57% automation in alert reviews, with projections to reach up to 80% as the models continue to evolve. Analysts now act in a supervisory capacity—verifying AI-generated outputs, investigating anomalies, and applying human judgment where it matters most. “The analyst role has changed from largely manual to more supervisory,” said Dobrev. “They can now focus on problem-solving rather than typing case narratives.”
In parallel, Nexo’s Customer Risk Rating (CRR) program has become far more dynamic and actionable. Previously, risk ratings were calculated only after onboarding, slowing the team down when it came to identifying high-risk clients early. Now, CRR recalculations are faster and more transparent, enabling compliance teams to tailor enhanced due diligence in real-time. With multiple CRR models aligned to different regulatory jurisdictions, Nexo can evaluate customer risk with precision across regions while maintaining a unified global view.
The partnership between Nexo and Unit21 has evolved into a model of collaborative innovation, transforming how Nexo approaches compliance and risk management. As Dobrev noted, “When we provide feedback, action is taken. Unit21 continues to innovate, and that gives us confidence as we expand into new markets.” More than a system upgrade, the collaboration represents a redefinition of modern compliance—where automation, configurability, and intelligence turn compliance into a strategic advantage that scales globally while remaining agile against evolving regulatory and financial crime risks.
TLDR: Results with Unit21
- 93% reduction in false positives, allowing analysts to focus on true risk.
- 57% of alert reviews are automated through AI Agents, with a target of 80%, freeing up Nexo’s compliance team to address cases of real risk over noise.
- Faster investigations driven by enhanced Network Analysis and unified case management.
- Multiple CRR models are deployed across jurisdictions for global regulatory alignment.
- Accelerated CRR recalculations, providing real-time visibility into customer risk at onboarding.
- Centralized workflows replacing fragmented tools for monitoring, screening, and case management.
