Customer Stories

Purpose-Built Platform for Fraud & AML Teams
across any size FI or fintech

Hear the hype
Customer Impact

Supporting the fastest growing & most sophisticated financial institutions

66% Faster SAR Filing
66% Faster SAR Filing

“What's versatile about Unit21 is that it can monitor any kind of data. We've configured the tool to detect fraudulent activity resulting in over 1,000 account closures in the past year – a 10x increase from the prior year.”

Matt DiGiacobbe
Chief AML Officer at DriveWealth
350% Increase in SAR Filings
350% Increase in SAR Filings

“The future of fighting fraud effectively involves the removal of extreme siloing of information between financial platforms. Sharing information quickly, securely, and privately is the best way to combat fraud.”

Paulo Donati
Compliance & Risk Operations Manager at Metal Pay
65% Reduction in Alert Investigation Time
65% Reduction in Alert Investigation Time

“The platform enables a perfect hybrid between intelligence in detection and explainability for reporting. Intuit can easily create, test, and deploy complex logic without having to write any additional code.”

Rob DeCampos
Head of BSA/AML at Intuit
Rob DeCampos
50% Reduction in Fraud Loss
50% Reduction in Fraud Loss

“We qualified every solution possible. The flexibility and automation of the Unit21 platform made the decision simple. Unit21 is extremely data agnostic, which means we don't need to wait for months to integrate.”

Alex Faivusovich
Fraud Prevention Manager at Lili
Alex Faivusovich
Live 3 weeks ahead of schedule, resulting in 20% cost saving
Live 3 weeks ahead of schedule, resulting in 20% cost saving

"Unit21 is a very user-friendly and very easily configurable solution that will get you the output that you need."

Alerts to cases to SARs in one place
Alerts to cases to SARs in one place

“Unit21 is monitoring hundreds of thousands of customer accounts. And the best thing is that we have been able to achieve a steady 15% false-positive rate.”

Kailey Klein
Compliance and AML Officer at Bakkt
Investigation time from 1 week down to under a day
Investigation time from 1 week down to under a day

“Unit21 has increased our efficiency. We've cut our alert review from a minimum of a week down to a day!”

Clint Knisal
Director of Risk Management and Collections
Clint Knisal
Precise detection rules per partner
Precise detection rules per partner

“Unit21’s customizable rules & workflows have been instrumental in improving our efficiency.

VP, BSA/Fraud Officer
Patriot Bank
Prevent over $1M in fraud losses quarterly
Prevent over $1M in fraud losses quarterly

“Just because it’s a ‘best-in-class’ tool does not mean it’s doing the job right. We could no longer rely on our vendor to protect us. We had to take charge.”

Tyler Pihl
VP of Enterprise Risk, Service Credit Union
Tyler Pihl
Test a rule one day and deploy it that same day
Test a rule one day and deploy it that same day

“I have true control of our fraud strategy & systems. Unit21’s customizability allows me to create & test a rule in one day & deploy it that very same day!”

Jonathan Pollock
Chief Risk Officer, Directions Credit Union
Reduced audit prep time from 2 weeks down to 2 days
Reduced audit prep time from 2 weeks down to 2 days

“Our prep time for an audit using Unit21 went from 2 weeks to 2 days! This operational efficiency gives us great peace of mind!”

Max Ramsey
Director of Banking Operations, Sila
Max Ramsey
Onboard BaaS partners easily with custom rules & workflows
Onboard BaaS partners easily with custom rules & workflows

“I call Unit21 our secret sauce for monitoring, especially in our BaaS business. The ability to spin up partner-specific rules and workflows within a day is something no other tool provides.”

David Dawson
BSA / AML / OFAC Officer, i3 Bank
David Dawson
98% of checks found had not yet been cleared
98% of checks found had not yet been cleared

“With Unit21, monitoring the dark web, we’ve stopped over $400K in check fraud loss. This provides us with a whole new level of customer trust.”

Holly Ashford
SVP, Director of Deposit Operations
Holly Ashford
50% reduction in alerts generated daily while doubling true positives
50% reduction in alerts generated daily while doubling true positives

“We went from over 100 alerts a day to fewer than 50—and nearly half are now truly actionable.”

Jorge Cortes
VP of Enterprise Risk, Kinecta Federal CU
Jorge Cortes
44% faster alert reviews with AI Agent
44% faster alert reviews with AI Agent

“Unit21’s AI Agent cut our review time nearly in half and freed analysts to focus on real investigations.”

Frank Walton
GLOBAL HEAD OF COMPLIANCE, UPHOLD
Frank Walton
72% reduction in alert backlog
72% reduction in alert backlog

“Unit21’s AI Agent gives our analysts a head start on every case. It surfaces the critical details instantly, cutting review time and helping us focus on real risk—not repetitive work.”

Kitty Boland
DIRECTOR OF AML OPERATIONS, UNDERDOG
Kitty Boland
93% Reduction in False Positives
93% Reduction in False Positives

“Our compliance operations have transformed from manual to intelligent, as AI handles more than half of initial alert reviews— empowering our team to focus on the decisions that matter most.”

Bozhidar Dobrev
Financial Crime Compliance Manager, Nexo
Bozhidar Dobrev

“We’re using Unit21’s AI Agent, where it moves the needle most—L1 alert triage. It’s not about cutting jobs; it’s about scaling responsibly so analysts spend time on true risk, not noise.”

Kevin Newman
VICE PRESIDENT, BSA/AML OPERATIONS
Kevin Newman
Speed to implementation
Speed to implementation

“We moved from a system where one rule applied to every one of our fintech partners–to one where we can customize by product, program, or bank. That flexibility is critical for us.”

Sridevi Anwar
CHIEF RISK OFFICER, CENTRAL PAYMENTS
Sridevi Anwar
One system to manage global alert volumes without adding operational drag
One system to manage global alert volumes without adding operational drag

“Compliance isn’t a cost center at MoonPay—it’s a growth engine. With Unit21 and using the native Chainalysis integration, we’re able to scale globally, reduce needless customer friction, and meet regulatory obligations with confidence. That foundation allows us to innovate faster and grow responsibly.”

Brian Higdon
SENIOR DIRECTOR OF FINANCIAL CRIME COMPLIANCE AND TECHNOLOGY, MOONPAY
Brian Higdon
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