This Privacy Notice (the “Notice”) applies to personal information collected by, or provided to, Unit21, Inc., and/or its affiliates and subsidiaries (collectively "Unit21”, "we", “us", “our") via the websites, applications, and other platforms from which this Notice is linked. This Notice describes how Unit21 uses the personal information that it collects, receives, maintains, and stores about you. This Notice does not apply to personal information processed, stored, or hosted by or on behalf of our customers. Our customers are responsible for deciding how their data is used, so please see their applicable privacy notice for more information.
We may collect personal information from or about you in order to provide, enhance, market, and offer the Services, and to otherwise communicate with you. This section describes the categories of personal information we may collect, including personal information we have collected in the past twelve (12) months. You are not required to give us all the personal information identified in this Notice; however, if you do not provide requested personal information, we may not be able to provide you with some or all of the Services.
Contact and Demographic Information – first and last name; address (including billing and shipping address); telephone number; affiliated organization and industry; job title; and email address.
Payment Information – If you make a purchase, our payment processor will collect your payment information including your name, credit card information, and billing address, together with your purchase details.
Account Information – We may also collect login credentials, such as your user ID and password.
Location Data – While navigating the Services, your mobile device or browser may share your location data, both through WiFi and GPS, and IP address or MAC address. We will collect this information based on the settings of your phone and browser.
Usage Information – We may also collect usage and device information when you use the Services. This may include information relating to your Internet activity or other electronic network activity, which includes device information; web server type and version; PHP version; database type and version; cookie information; device information; browsing activities on our website and related domains, and platform or mobile application use data; referring domain; destination domain and destination path; performance, security, software configuration and availability of our software on your servers and network; website user statistics and website and portal use and viewing activity records; and communication preferences.
Education and Employment Information – If you apply for employment with Unit21, we may collect your employment and work history, as well as personal information related to your potential employment. This may include, but is not limited to, your education and employment history, address and contact information, demographic information, and the contents of your resume.
Communication Information - We may collect audio, electronic, or visual information, which includes screen sharing views; any data in any files uploaded, emailed or otherwise provided by customers; the contents of your communications with Unit21, whether via e-mail, social media, Slack, telephone or otherwise; and inferences we may make from other personal information we collect.
When you interact with our chatbot services, we may also collect and process the following information:
User-Generated Content - We collect and store the text-based conversations you have with our chatbot.
Device Information - We may collect technical information such as your device's IP address, browser type, and operating system for security and analytical purposes.
Use of Public Search Tools - Our website may include publicly available search features that allow users to query databases such as the U.S. Treasury Department’s Office of Foreign Assets Control (OFAC) sanctions lists. These tools are offered for informational purposes only and are not intended to provide legal or compliance advice. Users are solely responsible for the queries they initiate and for ensuring they have the necessary authority, legal basis, or consent to input any personal or identifying information into the search fields.
Unit21 does not store the content of results returned from these third-party databases. However, we retain logs of search queries and related metadata for up to 30 days for operational integrity, troubleshooting, and abuse prevention.
Unit21 offers a product called Custom Forms that enables our customers (“Business”) to collect information from their end users (“Consumers”) through forms hosted by Unit21. If you are a Consumer completing a Custom Form, the following applies to you.
Role of Unit21. Unit21 hosts and operates Custom Forms as a service provider (data processor) on behalf of the Business that sent you the form. The Business determines what information is collected from you and how it is used. Unit21 does not use information submitted through Custom Forms for its own independent purposes.
Information Collected. The specific information collected through a Custom Form is determined by the Business and may include, but is not limited to: name and contact information; income and financial information; bank account verification details; proof of purchase or transaction records; identification documents (such as government-issued ID, passport, or driver’s license); age or date of birth verification; location information; and any other information the Business requires for its compliance, verification, or operational purposes. The categories of information collected will vary depending on the form you are asked to complete.
How Information Is Used and Shared. Unit21 processes Custom Forms information solely at the direction of and on behalf of the Business. The information you submit is provided to the Business that initiated the form. Unit21 does not sell, share, or use Custom Forms information for marketing, analytics, product development, or any purpose other than providing the Custom Forms service to the Business. For information about how the Business uses your information, please refer to the Business’s own privacy policy.
Sensitive Personal Information. Depending on the Business’s form configuration, you may be asked to provide sensitive personal information, including government identification numbers, identification documents, or financial account details. This information is collected solely because the Business has determined it is necessary for its compliance or verification purposes. Unit21 processes this information only as directed by the Business and applies appropriate technical and organizational safeguards.
Retention. Unit21 retains Custom Forms information for the duration of its contractual relationship with the Business, unless a shorter retention period is required by applicable law or the Business instructs otherwise. Upon termination of Unit21’s agreement with the Business, Custom Forms information is handled in accordance with the data deletion and return provisions of that agreement.
Your Privacy Rights. Because Unit21 processes Custom Forms information on behalf of the Business, requests to access, correct, delete, or otherwise exercise rights with respect to your personal information should be directed to the Business that sent you the form. The Business is responsible for responding to such requests in accordance with applicable law. If you are unable to identify or reach the Business, you may contact Unit21 at privacy@unit21.ai, and we will make reasonable efforts to direct your request to the appropriate Business.
Security. Unit21 applies the same technical and organizational security measures described in Section 11 of this Notice to information collected through Custom Forms.
We collect personal information in a variety of ways. We may collect personal information directly from you; for example, when you visit our websites, respond to a survey, participate in a telephone interaction, fill out a registration form, use our chatbot, submit information through a Custom Form, or otherwise use the Services.
We may also collect personal information from third parties. For example, we may collect personal information from service providers that help us to build and maintain our contact lists, that integrate their services into ours, or in other ways work with us for our mutual benefit.
We may also collect personal information from you passively. For example, the Services use tracking tools like cookies, pixels, and web beacons to collect usage and browser information. For more information about the trackers that we use, please see Section 6 of this Notice. Additionally, if you enable location data on your device, this data will be collected based on the location settings on your device.
When you create a Unit21 account, you will be presented with an unchecked checkbox that allows you to opt in to receive marketing communications, including our monthly product newsletter, announcements of major product releases, and invitations to live product demos. Your decision to opt in is entirely voluntary, and you may change your preferences at any time by accessing your account settings or by clicking the unsubscribe link in any marketing email.
We may combine personal information we obtain. For example, we may combine personal information that we have collected online with personal information that we have collected offline, for instance during calls between you and our support team. We may also combine personal information that we have collected across other third-party sites or from other third parties with personal information we already have.
To the extent permitted by applicable law, we may use personal information for a variety of purposes including to:
We may share your personal information in the following circumstances:
We collect information about users over time through the Services by using several common types of cookies and other tracking technologies including log files, pixel tags, web bugs, web beacons, clear GIFs, Local Storage Objects (LSOs) such as HTML5 and Flash or other similar technologies to collect information about the ways you interact with and use the Services, to support and enhance features and functionality, to monitor performance, to personalize content and experiences, for marketing and analytics, and for other lawful purposes. We may also permit third parties that collect information in this way on our behalf and for their own purposes. Cookies are small files that download when you access certain websites. For more information about cookies visit: http://www.allaboutcookies.org/.
To assist us with analyzing our website traffic through cookies and similar technologies, we use analytics services such as Google Analytics. For more information on Google Analytics’ processing of your information, please see “How Google uses information from sites or apps that use our services.” You can opt-out of Google Analytics by installing Google’s opt-out browser add-on.
These cookies may be placed by us (first-party) or by a third party. These cookies may also be Flash Cookies. To learn how to manage privacy and storage settings for Flash cookies click here. We may use cookies that are session-based or persistent. Session cookies expire when you close your browser or turn off your device. Persistent cookies remain on your device after you close your browser or turn off device.
Required: Required cookies are essential for the operation of the Services. They include, for example, cookies that allow you to access and use secure areas of the Services.
Functionality: Functionality cookies allow the Services to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of the Services after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.
Performance: These cookies collect information about how you use the Services, including which pages you go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies you. All information these cookies collect is aggregated and anonymous. It is only used to improve how the Services function and perform.
Targeting or Advertising: From time-to-time, we may engage third parties to track and analyze usage and volume statistical information from individuals who visit the Services. We sometimes use cookies delivered by third parties to track the performance of our advertisements. For example, these cookies remember which browsers have visited the Services. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after we receive it.By way of example, as you visit the Services, advertising cookies may be placed on your computer so that we can understand what you are interested in. Our advertising partners then enable us to present you with retargeted advertising on other sites based on your previous interaction with the Services.Third parties, with whom we partner to provide certain features on the Services or to display advertising based upon your web browsing activity, use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored.
During your first visit to our website, you can change your cookie preferences through our cookie banner. You can also accept, or block cookies by activating the setting on your browser that allows you to reject all or some cookies.. The help and support area on your internet browser should have instructions on how to block or delete cookies. Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies or to alert you to when a cookie is placed on your computer, tablet or mobile device. Although you are not required to accept cookies, if you block or reject them, you may not have access to all of the features available through the Services.
To find out more on how to manage and delete cookies, visit aboutcookies.org. For more details on your choices regarding use of your web browsing activity for interest-based advertising you may visit the following sites:
On a mobile device, you may also adjust your settings to permit or limit ad tracking.
The Services are meant for adults, and we will not knowingly collect personal information from any person under the age of 13 without permission from a parent or guardian. The Services is not designed to attract the attention of persons under the age of 13. If you are a parent or legal guardian and think your child has given us information, you can email us at support@unit21.ai. You can also write to us at the address listed in the “Contacting Unit21” section of this Notice. Please mark your inquiries “COPPA Inquiry.”
Depending on where you are located, you may have certain choices about how we use your personal information. To opt-out of marketing communications please email us at support@unit21.ai or by following the instructions included in the email or text correspondence. To exercise other rights with respect to your personal information, please contact us using the information in the “Contacting Unit21” section below.
Please note that, even if you unsubscribe from certain correspondence, we may still need to contact you with important transactional or administrative information, as permitted by law. Additionally, if you withdraw your consent or object to processing, or if you choose not to provide certain personal information, we may be unable to provide some or all of the Services to you.
Pursuant to California’s Shine the Light statute (Cal. Civ. Code Sec. 1798.83), you can control if we share personal information with third parties for their marketing purposes. To opt-out of us sharing your personal information with third parties for such purposes, email us at support@unit21.ai or write to us in the “Contacting Unit21” section of this Notice and include “Marketing Opt-Out” in your request. Note: If you submitted personal information through a Unit21 Custom Form, Unit21 processed that information as a service provider on behalf of the business that sent you the form. To exercise your privacy rights with respect to that information, please contact that business directly.
In addition, pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), California residents may have certain other rights concerning their personal information. This section describes (i) the categories of personal information collected and disclosed by Unit21, subject to CCPA, (ii) your privacy rights under CCPA, and (iii) how to exercise those rights.
When we use the term “personal information” in this section, we mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
During the past twelve (12) months we and our service providers have collected the categories of personal information set forth below. We may disclose each of these categories of personal information to our service providers for our business purposes (to enable the service providers to provide their services) and as otherwise described in the “Sharing Personal Information” section above. We will not collect additional categories of personal information or use personal information collected for additional purposes without providing you notice.
In accordance with the CCPA, California residents may exercise, under certain conditions, the following privacy rights with respect to their personal information. Please note: you will not be discriminated against in any way if you exercise the rights listed below, which means we will not deny goods or services to you, provide different prices or rates for goods or services to you, or provide a different level or quality of goods or services to you.
Type of Cookies
Description
Required
Required cookies are essential for the operation of the Services. They include, for example, cookies that allow you to access and use secure areas of the Services.
Functionality
Functionality cookies allow the Services to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of the Services after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.
Performance
These cookies collect information about how you use the Services, including which pages you go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies you. All information these cookies collect is aggregated and anonymous. It is only used to improve how the Services function and perform.
Targeting or Advertising
From time-to-time, we may engage third parties to track and analyze usage and volume statistical information from individuals who visit the Services. We sometimes use cookies delivered by third parties to track the performance of our advertisements. For example, these cookies remember which browsers have visited the Services. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after we receive it.By way of example, as you visit the Services, advertising cookies may be placed on your computer so that we can understand what you are interested in. Our advertising partners then enable us to present you with retargeted advertising on other sites based on your previous interaction with the Services.Third parties, with whom we partner to provide certain features on the Services or to display advertising based upon your web browsing activity, use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored.
Privacy Right
Description
Notice
You may have the right to be notified, at or before the point of collection, of the categories of personal information we collect and the purposes for which they will be used and shared.
Access
You may have the right to request the categories of personal information that we collected in the previous twelve (12) months, the categories of sources from which the personal information was collected, the specific pieces of personal information we have collected about you, and the business purposes for which such personal information is collected and shared. You may also have the right to request the categories of personal information which were disclosed for business purposes, and the categories of third parties in the twelve (12) months preceding your request for your personal information.
Data Portability
You may have the right to receive the personal information you have previously provided to us.
Erasure
You may have the right to ask us to delete (and have us direct our service providers to delete) your personal information. However, please be aware that we may not fulfill your request for deletion if we (or our service provider(s)) are required or permitted to retain your personal information for one or more of the following categories of purposes: (1) to complete a transaction for which the personal information was collected, provide a good or service requested by you, or complete a contract between us and you; (2) to ensure our website integrity, security, and functionality; (3) to comply with applicable law or a legal obligation, or exercise rights under the law (including free speech rights); or (4) to otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
To Opt Out
You may have the right to opt out of us selling personal information.
If you would like to exercise your rights listed above, please send (or have your authorized agent send) an email to support@unit21.ai or privacy@unit21.ai. You can also contact us using the other methods listed in the “Contacting Unit21” section below.
In all cases, we will respond to your request within 45 days. However, where reasonably necessary, we may extend our response time by an additional 45 days, provided we send you notice of such extension first. We will provide the information to you via your preferred delivery mechanism. If the information is provided to you electronically, we will provide you the information in a portable format and, to the extent technically feasible, in a machine readable, readily useable format that allows you to freely transmit this information without hindrance.
Please note that we will not charge you for making a request, provided that you make no more than two (2) requests per year. If you make three (3) or more requests in any given twelve (12) month period, we may refuse to respond to such requests, if determined by us to be unfounded or excessive (e.g. repetitive in nature), or we may charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested. If we refuse to act on the request, we will provide you notice and the reason for our refusal to act.
In accordance with European and UK law (collectively, the “GDPR”), individuals in the EU and UK may have additional rights relating to the collection and processing of personal information. Note: If you submitted personal information through a Unit21 Custom Form, Unit21 processed that information as a service provider on behalf of the business that sent you the form. To exercise your privacy rights with respect to that information, please contact that business directly.
Our legal basis for processing the personal information described in this Notice will depend on the personal information concerned and the context in which we process it. We process personal information from you:
Depending on applicable law, you may have the right to:
If you wish to exercise any of these rights or would like further information, please contact us at support@unit21.ai or write to us using the address in the “Contacting Unit21” section below. Depending on the nature of your request, we may need to verify your identity.
Depending on where you are located, you may have a right to lodge a complaint with a supervisory authority or other regulatory agency if you believe that we have violated any of the rights concerning personal information. We encourage you to first reach out to us at support@unit21.ai or using the address in the “Contacting Unit21” section below, so we have an opportunity to address your concerns directly before you do so.
We take reasonable steps to protect the personal information users share with us, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information. No transmission of information via the Internet can be entirely secure, however, so please always use caution when submitting personal information. We will retain your personal information in compliance with the uses described in this Notice, as well as to comply with our legal, financial reporting, or compliance obligations. Personal data collected for marketing communications will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your consent is withdrawn or your data is no longer required, we will securely delete or anonymize your personal information. Personal information collected through Custom Forms is retained for the duration of Unit21's contractual relationship with the applicable Business, unless a shorter period is required by law or directed by the Business. Upon termination of the agreement with the Business, such information is handled in accordance with the applicable data deletion and return provisions.
We process and store personal information both inside the United States and overseas. If you live outside of the United States, be advised that we may transfer your personal information to the United States and other countries, whose laws may not provide the same protections as the laws in your country. Personal information transferred outside of the European Economic Area will be subject to the appropriate safeguards pursuant to GDPR and other applicable law, including without limitation, standard contractual clauses approved by the European Commission.
The Services may include third-party content and links to third-party websites and services that collect personal information. We do not control these third parties and this Notice does not apply to their privacy practices. We are not responsible for the practices of these third parties or how they use information you provide to them. Please read the third parties’ privacy policies carefully.
If you have any questions about this Notice, or the privacy practices of Unit21 please email us at support@unit21.ai or write to us at:
Unit21, Inc.
49 Geary Street
Suite 200
San Francisco, CA 94108
Individuals and data protection supervisory authorities in the EU and UK may contact our data protection representatives according to Article 27 GDPR:
DP-Dock GmbH,
Attn: Unit21, Ballindamm 39, 20095
Hamburg, Germany
DP Data Protection Services UK Ltd.,
Attn: Unit21, 16 Great Queen Street,
Covent Garden, London,
WC2B 5AH, United Kingdom
www.dp-dock.com
unit21@gdpr-rep.com
If you are contacting us to exercise your rights with respect to your personal information as detailed in this Notice, we ask you to please adhere to the following guidelines:
Please note that you don’t need to create an account with us in order to make a request to exercise your rights hereunder.
By using our chatbot services, you acknowledge that you have read and understood this Privacy Policy, including the disclosure of our use of OpenAI's ChatGPT technology, and agree to the terms and conditions outlined herein.
This Notice may be amended from time to time. Unless otherwise indicated, any changes to this Notice will apply immediately upon posting to the Services, so please check our website periodically for updates. You can see when this Notice was last updated by reviewing the “Last Updated” legend at the top of this page. We will provide notice of material changes by updating the Notice here and communicating with you in the manner and format in which we typically communicate with you in our regular course of business, as required by applicable law.