Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. We serve consumers, small businesses and the self-employed and work with a range of partners to solve our customers’ most pressing problems. Our products help our customers around the world make more money, with the least amount of work, while having complete confidence in their actions and decisions. With a diverse customer base, Intuit’s risk complexities have become more intricate. Seeing the complicated regulatory landscape, Intuit came to the realization it needed an Anti-Money Laundering (AML) program.
To deliver this objective, the Intuit Legal and Compliance team selected Unit21's platform to be part of their tech stack for the AML program. Intuit’s goal with this deployment was to enable the identification of the evolving suspicious activity on its platform, the investigation of such activity, as well as reporting required.
The flexibility and automation of the Unit21 platform renders completely new ways for solving problems at scale.
Intuit drove a comprehensive search for a robust transaction monitoring and case management solution. With the constantly changing landscape in money laundering, Intuit needed a highly flexible and intelligent system to monitor transactions. Moreover, the system needed to have a high degree of automation and configurability so that Intuit’s investigations team would spend less time on manual tasks such as data aggregation and report generation, and more time on the actual investigation.
Intuit needed a vendor with flexibility to capture the specific ways bad actors attack Intuit and its customers. Ultimately, for any kind of customization, Intuit would need to require professional services hours or have to build its own internal software, both of which are very expensive operations.
A key factor involved in selecting Unit21 was the customization that the Unit21 platform offered. Unlike most transaction monitoring companies that provide blackbox machine learning scores, Unit21’s transaction monitoring modeling engine enabled Intuit to combine machine intelligence with the explainability that is needed for compliance purposes. The platform enables a perfect hybrid between intelligence in detection and explainability for reporting.
Intuit can easily create, test, and deploy complex logic for identifying suspicious activity, without having to write any additional code. The modeling engine is also very intuitive, such that even someone from Intuit who doesn’t have a Computer Science education can easily operate on the platform.
With Unit21, our teams can create, test, and deploy highly customized and intelligent flagging logic within minutes. It’s so customizable -- it feels almost like the tool was built for us by our own engineering teams.
Unit21’s platform is built with the customers’ needs in mind. The integration was easy, and their team outperformed their aggressive integration timelines. We saved months of engineering effort by not building in house.
A critical internal decision Intuit needed to make was whether the monitoring and case management should be built internally or bought from external vendors. The key reason behind most companies opting for the ‘build’ option is simple -- most vendors just don’t provide the level of customizability in the case management system that investigators need. Ultimately, companies end up having to build their own systems, and the amount of engineering effort to integrate a new case management system isn’t worth it.
Unit21’s customizability extends to the case management tooling too. Through the platform, Intuit can codify specific workflows and actions needed for investigations, and customize any component of the case management tool as needed. Moreover, Unit21 integrates with Intuit’s systems so seamlessly that the investigations team doesn’t need to work on both the Unit21 systems and Intuit’s internal admin systems.
The case management system is built with automation in mind. Unit21 has several features that completely automate manual repetitive tasks and enable the investigators to spend more time on investigations. As an example, Unit21 not only has automated Suspicious Activity Report filing, but also prepopulates the information on the Suspicious Activity Report based on the information on the case that led to the filing of the SAR. Such technology easily automates hours of work, amounting to millions of dollars at scale.
Intuit is a people business. As an innovative and practical financial solution provider for both consumers and businesses, our clients’ trust and safeguarding their system against criminal activity is paramount. To manage that effectively, we focus on using tools that help us navigate the increasingly complex world of financial crimes, while giving us the level of flexibility and control that mature organizations like ours require.