Implementation
Focus Areas
Inclusive of
Implementation Framework and Consulting
- Review and analyze business case, entity and transaction types
- Provide best practices on data ingestion methods, data mapping and integration methods
- Evaluate customer rules for feasibility, data requirements, best practices
- Provision sandbox and production environment
Core Implementation
- Initial Detection Models (Rules) Launch*
- Case Management Workflow
- External Alerts Pipeline (if available)*
Project Management
- Assigned Implementation Manager
- Customized Project Plan and Milestones
- Weekly calls for project review and solution consulting
Solution and Support Consultation
- Feature provisioning
- In-implementation troubleshooting
- Rules tuning and consultation
Training
- Unit21 Introduction Training
- Detection Modeling
- Case Management
Focus Areas
Implementation Framework and Consulting
- Review and analyze business case, entity and transaction types
- Provide best practices on data ingestion methods, data mapping and integration methods
- Evaluate customer rules for feasibility, data requirements, best practices
- Provision sandbox and production environment
Core Implementation
- Initial Detection Models (Rules) Launch*
- Case Management Workflow
- External Alerts Pipeline (if available)*
Project Management
- Assigned Implementation Manager
- Customized Project Plan and Milestones
- Weekly calls for project review and solution consulting
Solution and Support Consultation
- Feature provisioning
- In-implementation troubleshooting
- Rules tuning and consultation
Training
- Unit21 Introduction Training
- Detection Modeling
- Case Management
"[Our Implementation Manager] did a great job to help our agents understand and build the rules and help our data engineers to understand the meaning of each fields in the data mapping stage."
- A leading cryptocurrency company
"Unit21 did lots of homework and understood our deadlines and requirements well. Unit21 team schedules meetings and milestones accordingly. Our projects went live on time."
- A leading cryptocurrency company
*Unit21 will partner with customer to create up to 10 rules
*Unit21 will support up to 3 external alerts
Support
Details
Standard
Gold
Product Updates
Access the latest generally available product versions and documentation
Product Release Communication
Access to product release notes
Online knowledge base
Access to searchable articles and blogs
Client Engagement
Access to Customer Success team
(Dedicated contact)
Collaboration
Slack channel for project discussions or general questions
Consulting Hours
Up to 2 hour / mo (use or lose) with a technical solution consultant
Details
Standard
Gold
Product Updates
Access the latest generally available product versions and documentation
Product Release Communication
Access to product release notes
Online knowledge base
Access to searchable articles and blogs
Client Engagement
Access to Customer Success team
(Dedicated contact)
Collaboration
Slack channel for project discussions or general questions (available M-F PST business hours)
Consulting Hours
Up to 2 hour / mo (use or lose) with a technical solution consultant
"The Support team provides spectatular service. They are knowledgeable and efficient and share that knowledge to address current questions or for future instances. Our issue was resolved quickly, even with the amount of information that needed to be shared."
- Compliance Manager, Arival
Please see severity definitions here
Version: Mar 2024