Implementation

Focus Areas

Inclusive of

Implementation Framework and Consulting

  • Review and analyze business case, entity and transaction types
  • Provide best practices on data ingestion methods, data mapping and integration methods
  • Evaluate customer rules for feasibility, data requirements, best practices
  • Provision sandbox and production environment

Core Implementation

  • Initial Detection Models (Rules) Launch*
  • Case Management Workflow
  • External Alerts Pipeline (if available)*

Project Management

  • Assigned Implementation Manager
  • Customized Project Plan and Milestones
  • Weekly calls for project review and solution consulting

Solution and Support Consultation

  • Feature provisioning
  • In-implementation troubleshooting
  • Rules tuning and consultation

Training

  • Unit21 Introduction Training
  • Detection Modeling
  • Case Management

Focus Areas

Implementation Framework and Consulting

  • Review and analyze business case, entity and transaction types
  • Provide best practices on data ingestion methods, data mapping and integration methods
  • Evaluate customer rules for feasibility, data requirements, best practices
  • Provision sandbox and production environment

Core Implementation

  • Initial Detection Models (Rules) Launch*
  • Case Management Workflow
  • External Alerts Pipeline (if available)*

Project Management

  • Assigned Implementation Manager
  • Customized Project Plan and Milestones
  • Weekly calls for project review and solution consulting

Solution and Support Consultation

  • Feature provisioning
  • In-implementation troubleshooting
  • Rules tuning and consultation

Training

  • Unit21 Introduction Training
  • Detection Modeling
  • Case Management

"[Our Implementation Manager] did a great job to help our agents understand and build the rules and help our data engineers to understand the meaning of each fields in the data mapping stage."

- A leading cryptocurrency company

"Unit21 did lots of homework and understood our deadlines and requirements well. Unit21 team schedules meetings and milestones accordingly. Our projects went live on time."

- A leading cryptocurrency company

*Unit21 will partner with customer to create up to 10 rules
*Unit21 will support up to 3 external alerts

Support

Details

Standard

Gold

Product Updates

Access the latest generally available product versions and documentation

Product Release Communication

Access to product release notes

Online knowledge base

Access to searchable articles and blogs

Client Engagement

Access to Customer Success team

(Dedicated contact)

Collaboration

Slack channel for project discussions or general questions

Consulting Hours

Up to 2 hour / mo (use or lose) with a technical solution consultant

Details

Standard

Gold

Product Updates
Access the latest generally available product versions and documentation

Product Release Communication
Access to product release notes

Online knowledge base
Access to searchable articles and blogs

Client Engagement
Access to Customer Success team

(Dedicated contact)

Collaboration
Slack channel for project discussions or general questions (available M-F PST business hours)

Consulting Hours
Up to 2 hour / mo (use or lose) with a technical solution consultant

"The Support team provides spectatular service. They are knowledgeable and efficient and share that knowledge to address current questions or for future instances. Our issue was resolved quickly, even with the amount of information that needed to be shared."

- Compliance Manager, Arival

Please see severity definitions here
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Version: Mar 2024