case study

Flexible and Automated Financial Crimes Engine helps Intuit Ensure Compliance with Ease and Unlocks Growth


About Intuit

As the largest payment processor for small and medium businesses and one of the largest companies in the world, Intuit has a diversified business model with a focus on innovation and providing exceptional experiences to their 50 million clients. Intuit holds 80% of market share for SMB invoices, and processes payments for a wide variety of customers — from the local hair salon to the bustling Silicon Valley startup.

With such a diverse customer base, Intuit’s risk vectors have become increasingly complex. In order to continue Intuit’s mission of providing world-class products and services to its customers, Intuit conducted an RFP for a robust and effective Anti-Money Laundering (AML) solution.

To deliver this objective, the Intuit Legal and Compliance team selected the Unit21 platform to be the foundation of their AML transaction monitoring and case management solution. Intuit’s goal with this deployment was to enable the identification of the constantly evolving suspicious activity on its platform, the investigation of such activity, as well as reporting required for compliance purposes.

"We looked at a lot of software vendors. There isn’t another product that competes with Unit21. The flexibility and automation of the Unit21 platform renders completely new ways for solving problems at scale."

Rob DeCampos
Head of BSA/AML at Intuit


Reduction in investigation alert time. Unit21 has several features that completely automate manual tasks and enable investigators to spend more time on investigations.


Intuit’s search for a robust transaction monitoring and case management solution wasn’t easy. With the constantly changing landscape of the vectors of attack involved in money laundering, Intuit needed a highly flexible and intelligent system to monitor transactions. However, just a blackbox score wouldn’t cut it. Intuit’s business isn’t that of a generic payments company, and complex patterns that are more specific to Intuit and its business needed to be captured.

Moreover, the system needed to have a high degree of automation and configurability so that Intuit’s investigations team would spend less time on manual tasks such as data aggregation and report generation, and more time on the actual investigation.

The issue with most vendors that Intuit considered was the lack of flexibility to capture vectors of attack that were very specific to Intuit. Ultimately, for any kind of customization, Intuit would need to require professional services hours or have to build its own internal software, both of which are very expensive operations.


Tackling Financial Crimes with a Highly Customizable Modeling Engine

One of the key factors involved in deciding to select Unit21 was the flexibility that the Unit21 platform offered.

Unlike most transaction monitoring companies that provide blackbox machine learning scores, Unit21’s transaction monitoring modeling engine enabled Intuit to combine machine intelligence with the explainability that is needed for compliance purposes. The platform enables a perfect hybrid between intelligence in detection and explainability for reporting.

Intuit can easily create, test, and deploy complex logic for identifying suspicious activity, without having to write any additional code. The modeling engine is also very intuitive, such that even someone from Intuit who doesn’t have a Computer Science education can easily operate on the platform.

"Unit21’s platform is actually built with the customer in mind. Unit21 was also very easy to integrate. We easily saved months of engineering effort if we built this on our own. The case for ‘buy’ has never been more straightforward."

Rob DeCampos
Head of BSA/AML at Intuit

Build Vs. Buy: Configurability of Case Management

A big internal decision within Intuit was on whether the monitoring and case management should be built internally or bought from external vendors. The key reason behind most companies opting for the ‘build’ option is simple — most vendors just don’t provide the level of customizability in the case management system that investigators need. Ultimately, companies end up having to build their own systems, and the amount of engineering effort to integrate a new case management system isn’t worth it.

Unit21’s customizability extends to the case management tooling too. Through the platform, Intuit can codify specific workflows and actions needed for investigations, and customize any component of the case management tool as needed. Moreover, Unit21 integrates with Intuit’s systems so seamlessly that the investigations team doesn’t need to work on both the Unit21 systems and Intuit’s internal admin systems.


The case management system is built with automation in mind. Unit21 has several features that completely automate manual repetitive tasks and enable the investigators to spend more time on investigations.

As an example, Unit21 not only has automated Suspicious Activity Report filing, but also pre-populates the information on the Suspicious Activity Report based on the information on the case that led to the filing of the SAR. Such technology easily automates hours of work, amounting to millions of dollars at scale.

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"We looked at a lot of software vendors. There isn’t another product that competes with Unit21. The flexibility and automation of the Unit21 platform renders completely new ways for solving problems at scale."

Rob DeCampos

Head of BSA/AML at Intuit

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