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LINE Automates False Positive Resolution by 60% in First 90 Days

Financial Services

The Problem

Jerry Chou is Chief Compliance Officer for the cryptocurrency arm of LINE, one of the largest messaging applications in Japan and South Korea. He’s been leading a team of highly skilled analysts who are tasked with meeting the demands of their product’s growing user base.

Unfortunately, supporting the exponential growth meant that there were not enough engineering resources for the company’s own internal risk and compliance operations. The team had been handcuffed to an antiquated operating model, which had them performing manual and tedious spreadsheet updates. The existing system had been borrowed from another department, so Jerry’s team had to work around that system. Moreover, the overwhelming majority of alerts were flagged as false positives, which meant an increasing workload for the team as product usage scaled. To modify existing rules and reduce false positives, Jerry’s team needed to create requests and wait hours, or sometimes even days, for answers. 

After a great deal of analysis and feedback from the team, Jerry realized that he needed a solution that could integrate quickly, provide a high degree of customizability for changing needs, and increase operational efficiency.

We qualified every solution possible. The flexibility and automation of the Unit21 platform made the decision simple. The speed to integration pushed us to make the move.

Jerry Chou, Chief Compliance Officer at LINE

Why LINE chose Unit21 as their transaction monitoring and case management partner

Jerry had to move fast and work with a data-agnostic solution that could grow with LINE. However, most vendors Jerry reviewed required months to complete their integration. He had a timeframe of weeks. 

Jerry’s review of Unit21 demonstrated that Unit21’s API integration makes it easy to stream and/or batch data directly to the unified platform. Most importantly, Unit21 was designed to produce minimal disruptions to the customer’s business and engineering workflows. Once Jerry decided to move forward, data was flowing into the Unit21 system in a matter of weeks.


Enabling agility in risk mitigation 

Unit21’s no-code solutions are upskilling LINE’s analysts to execute tasks that would otherwise need an engineer or data scientist. 

In the past, if analysts needed to create or modify rules, they needed to submit tickets to another department that would then request engineering resources to act upon these requests. Now, LINE’s analysts can control rules, analyze alerts, and create workflows without having to wait for engineers or data scientists to execute necessary actions. Furthermore, analysts can move fast without needing to document their actions since Unit21 captures every change for each rule in an audit trail, completely eliminating the time previously needed for documentation

Unit21 was designed to produce minimal disruptions to the customer’s business and engineering workflows. We were up and running in several weeks.

Jerry Chou, Chief Compliance Officer at Line

Unit21’s platform has been extremely customizable for us. We launched in a couple weeks and immediately saw how many false positives were affecting us.

Jerry Chou
Chief Compliance Officer

Customizability is key to success

LINE’s existing system couldn't meet the team’s demands, without . 

LINE analysts can now create their own buttons, workflows, and actions on Unit21. LINE’s analysts are most excited about Unit21’s bulk resolve functionality. Bulk resolve takes repeated action for a group of alerts, saving time by resolving the alerts in bulk. Through Unit21’s various automation features, LINE analysts have been able to reduce the quantity of false positives they have to review by 60%.

60% automated FALSE POSITIVE RESOLUTION in the first 90 days

Realizing The Opportunity

Rather than focusing on administration duties, the LINE team can now focus on analyzing alerts to discover new attack verticals or spend more quality time investigating. Setting this stage gives Jerry the ability to recruit superior analysts, since their role is now suited to the job they trained for rather than handling administrative duties. Empowering analysts gives Jerry the ability to leverage his team’s compliance proficiencies, while enhancing operational efficiency. Today, Unit21 is providing the customizability that LINE needs for their growing demands as they scale both in number of users and transactions. 

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