"Unit21 asks us if we are having issues, rather than us having to come to them. The customer service is outstanding, and the team is able to answer any question or problem in 10 minutes. They are very customer-centric and take feedback and continuously strive to make changes"
Customer Success at Unit21 Comprises of Four Components
From onboarding, data integration, calibration, to deployment we are committed to ensuring teams get it right the first time and have the necessary technical and regulatory know-how,
The Sucess team is focused on adoption & engagement across teams, strategic alignment, and workflow consultations to set teams up for…you guessed it – success!
Unit21’s support aims to provide high touch and meaningful customer experiences, and empowerment through training and consistent customer communications.
Training is at the core of Customer Success. We provide hands-on personalized training and also scalable content for organizations and create plans and collateral by audience.