Customer success

Empowering Teams to Succeeed

Unit21 is all about giving teams control, and in that spirit customer success is focused on the ownership and empowerment of users.

Customer Success partners with customers throughout their journey and is characterized by the group's customer-centric and strategic approach of getting ahead of customer issues with proactive guidance and best practices.

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Unit21 Works with Leading Companies On Their Most Challenging Problems

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driven by customer-centricity

Your Trusted Partner

Empowering teams across the board, customer success looks beyond day-to-day success and gives customers the support and tools they need to thrive self-sustainably. Whether you are opening a new office or looking for a self-serve solution, our industry-leading customer success team takes on projects as their own.

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"Unit21 asks us if we are having issues, rather than us having to come to them. The customer service is outstanding, and the team is able to answer any question or problem in 10 minutes. They are very customer-centric and take feedback and continuously strive to make changes"

Kailey Klein, Director of Compliance Programs at Bakkt

Customer Success at Unit21 Comprises of Four Components

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Implementation

From onboarding, data integration, calibration, to  deployment we are committed to ensuring teams get it right the first time and have the necessary technical and regulatory know-how,

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Success

The Sucess team is focused on adoption & engagement across teams, strategic alignment, and workflow consultations to set teams up for…you guessed it – success!

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Support

Unit21’s support aims to provide high touch and meaningful customer experiences, and empowerment through training and consistent customer communications.

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Training

Training is at the core of Customer Success. We provide hands-on personalized training and also scalable content for organizations and create plans and collateral by audience.

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