Case Management

Work hundreds of alerts at once, not one at a time

AI agents triage alerts, gather evidence, and prepare investigation summaries so investigators can focus on decisions instead of manual research.

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How it Works

Autonomous AI agents that run the investigation lifecycle

Our agentic AI doesn’t just assist investigators; it conducts investigations end-to-end.
From alert ingestion to final narrative drafting, AI agents execute the heavy lifting while humans remain in full control of decisions and approvals.
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Every investigation becomes faster, more consistent, and fully audit-ready.

AI alert triage & risk assessment

Agents automatically ingest alerts, enrich them with internal and external data, assess risk signals, and dynamically prioritize cases based on severity and regulatory exposure.

Automated online research & due diligence

AI agents perform end-to-end digital research across OSINT, adverse media, corporate records, sanctions lists, blockchain data, and customer history—gathering evidence, verifying identities, uncovering connections, and documenting findings before an investigator reviews the case.

Contextual analysis & alert recommendations

AI agents analyze behavior, transaction flows, linked entities, and historical activity to detect anomalies and uncover hidden risk. They compare findings against typologies and policy rules to deliver clear, explainable recommendations: escalate, dismiss, or initiate enhanced due diligence.

Automated investigation summaries

Agents instantly draft tailored summaries with structured findings, transaction analysis, and regulatory-aligned language. Investigators review and approve, dramatically reducing documentation time while ensuring consistency and audit readiness.

Human-in-the-loop decisioning & audit control

Final decisions always remain with your compliance team. AI provides the intelligence. Humans provide the judgment. All actions are logged with a complete audit trail, ensuring regulatory defensibility.

What Makes Unit21 Case Management Different

Intelligence that does the work, not just manages it

Traditional case management systems organize tasks. Unit21 deploys AI agents that execute them.
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From procedural automation to network analysis and QA oversight, every investigation step is orchestrated intelligently, reducing manual effort while preserving human control and regulatory defensibility.

Automate procedural tasks

Consolidate repetitive workflows with tools for automation, freeing your team to focus on investigations, not busywork.

Customizable workflows and alerts

Design workflows and alert queues tailored to your needs. Get notified about critical events without needing to monitor the platform constantly.

Advanced QA/QC oversight

Perform targeted quality checks on investigations and cases, improving team performance with precision-based sampling.

Graph analysis

Visualize and investigate connections between users, accounts, and transactions to uncover hidden fraud patterns.

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Granular privacy controls

Protect sensitive data with user-level permissions, ensuring compliance with jurisdictional and organizational requirements.

Full visibility into every investigation

Measure investigative efficiency and outcomes across your team. Our dashboards show alert-to-case-to-SAR conversion, case closure rates, and time spent per investigation. Identify bottlenecks, balance workloads, and ensure your program is running at peak efficiency.