Reduction in fraud loss after adopting Unit21's Transaction Monitoring and Case management solution.
Before working with Unit21, Faivusovich’s team spent much of its days bogged down in administrative operations instead of focusing on creative strategies to block fraud. Now, using the Transaction Monitoring and Case Management toolset, the team can focus on analytics and expand its fraud operations strategy. This includes creating and testing new rules and identifying new logic to fight fraud. “With Unit21, I can export the data I need to so I can have the metrics to make an analysis within minutes,” Faivusovich says.
Fraud Prevention Manager at Lili
This helped the Lili team morale increase right along with its customers' satisfaction. “When rules are capturing fraud fast, you’re creating a good impact for your customers. We’re also able to empower our fraud team so they feel more confident and creative. They aren’t manually looking for alerts and can push the limits of their capabilities,” he says.
Faivusovich is also excited for future iterations of the Transaction Monitoring and Case Management toolset and how the current version can be customized based on Lili’s needs. He adds, “I really like the fact that Unit21 takes feedback seriously from us. It’s important for us to have a vendor as we scale since we’re growing very fast. The way Unit21 engages with Lili is a great value proposition.”
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