During our second session of Fraud Office Hours, an attendee asked, "What’s the best way to handle fraud for international transactions?" Watch this video clip and read below to see how Unit21's Head of Fraud Risk, Alex Faivusovich, responded.
Best Ways to Handle Fraud for International Transactions
"If we talk about credit card transactions, it's super challenging. But also, if you have good controls around what normal transaction looks like for customers who go international, who go abroad, and also understand where fraud is trending internationally when it comes to your customers, it's easy to put controls in place to keep your customers and yourself safe.
So, for example, you can go and break down by each country or each region which types of transactions you will allow. So, for example, if you know that you might have some country where fraudsters usually go for gas stations, you might want to put some type of limitation on those gas stations.
If you have countries where fraudsters usually go to grocery stores, you want to put a limitation over there. Then all the electronic and department stores where fraudsters like to go quite often create a good limit.
If you are using some type of interaction with the customer (for instance, if the customer actually notifies you that they will be out of the country and provides their travel dates), this is also a great indicator that additional controls and limitations should be put in place based on how fraud is trending internationally.
Looking for more insights? Check out our second session of Fraud Office Hours on-demand for a deeper dive into current fraud trends and which preventative measures to consider.