CUSTOMER PANEL / FILE 04 — FIELD REPORTS #2

The agent is load-bearing. Now what?

What you'll learn

  • Trust is something you manage over time. You'll hear how they decide when an agent gets more room, and how they show partners and model risk teams why that's justified.
  • The analyst's job changes, and adoption can fail in either direction. Some teams won't rely on the agent. Others stop checking its work. You'll hear how each team handled the problem it actually had.
  • Quality needs ongoing monitoring once the agent is live. You'll hear how they watch for drift, and what they can and can't measure yet.
  • Hindsight changes the plan. You'll hear where they'd start if they did it again, and whether rules still matter alongside agents.

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About this panel

Getting an AI agent live is a milestone. Running one is a job. When agents are handling real alert volume every day, a new set of decisions comes up, about trust, people, quality and proof. Most of them were never in the business case.

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Two financial crime leaders, one from a global cross-border remittance business and one from a payroll and HR platform, both use AI agents in their daily investigations. They compare notes on what changes once the agent is part of the operation, and on where their answers differ.

Featured speakers

Robert Fenner
Robert Fenner
Director, Global Deputy Head Financial Crimes Compliance
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